Transaction express phone number1/17/2024 The tab will give you the status of each payment processed in storEDGE and TSYS and alert you if they’re mismatched. We’ve added a Reconcile subtab to your Billing tab to help you reconcile your payments against TSYS (Transaction Express) without having to access your TSYS wallet. The Transaction ID will provide the info you need to reconcile the transaction against data in your TSYS wallet. The data in the Resolved column will give you insight into whether the error is resolved. The data in the Error Code and Error Text column will give you insight into why a payment may have failed. You can use this report to reconcile any errors with your TSYS wallet. URL - this URL will take you to the Tenant’s History tab.Scheduled date (scheduled date of the payments).The columns available in the report include: Choose Generate Report to download a CSV or select Email Report to have the CSV emailed to the email address associated with your user account.Tip: Filtering for the first of the month will help you see all unknown errors that may have occurred during monthly processing. Enter your desired date range and select a facility group or all facilities.Navigate to your Corporate Reports tab.You will need to download the CSV and use Excel, Google Sheets, or a CSV compatible software to view it. This is an easy way to see all autopay errors without having to navigate to each facility separately in your software to see these details. This report is found in the Corporate area of storEDGE and provides you with a downloadable CSV report of all unknown autopay errors incurred at all of your facilities for whatever date range you choose. The TSYS Autopay Unknown Error Detail report The Reconcile tab (great for single-facility companies).The TSYS Autopay Unknown Error Detail report (perfect if you have multiple facilities!).Your software offers you two easy ways to reconcile your payments against TSYS (Transaction Express): To avoid this, use only one set of TSYS credentials per facility. ⚠️ If you have multiple facilities that are using the same login credentials to access TSYS, then the Reconcile tab will populate cross-facility payment information. The Reconcile tab is only available for storEDGE users who use TSYS (Transaction Express) as a payment provider.
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